I’ll start by saying that I am a great admirer of John Truby’s work. Although I take exception to the idea that all fiction should be written like a film script (a book can do so much more than a movie), there is much to be learned from scriptwriting techniques. John Truby has a brilliant grasp of storytelling, and I highly recommend his books. His newsletter has some pretty good insights, too.
Based on these warm and fuzzy feelings, I took advantage of a half price sale and ordered his Blockbuster software. I figured there was something I might learn there. What I learned was that they were marketing for a Mac operating system from lo, many generations ago and customer service at Truby’s Writers Studios is not speedy, either by phone or email. Mind you, if all the Mac users taken in by this sale are contacting them, what a surprise. Plus, it is the holiday season, when they apparently have time to market but not to answer the phone.
So, I’m posting this as a public service announcement. BE ABSOLUTELY SURE that your operating system is covered before ordering any software. Don’t be stupid like me. Even on sale this stuff isn’t cheap (thank heavens I only ordered the basics and none of the add-ons!). And as I know a lot of you are also writers on Macs, I advise caution with this particular product. Double check and check again.
To be fair, I will post here about any response I receive from the company, whether they make it right, offer a refund, or whatever. If they make me a happy camper, I’ll move on to giving a product review instead of just a consumer beef.
ADDENDUM: I’ve heard back from the mothership and they gave me the code to activate the software. Of course, it took some poking around to convince the program to give me the window in which to enter said code, but that eventually got it up and running. If I close the program, it’s really slow to reopen. Despite their conviction that it runs on Yosemite (which it does) I get the idea from the Mac’s grunting and grumbling and slow response that the Mac OS is not the program’s happy place. Two more advisories: one, the software has not got any instructions with it. I recommend getting Truby’s book or other supplementary info–I’ve already read the book so I’m further ahead. Also, if you don’t get the genre add-ons, it’s missing a lot of info. In other words, some of the clickable bits don’t work.
However, all that being said, the software is really good for sorting out ideas. Yes, it can be done on paper and yes, I’m fully capable of much of this stuff on my own but the program prompts me to examine things I hadn’t thought about yet. I’m just beginning a project and in the last hour I’ve focussed the conflicts really effectively. That, for me, saves on rewrites. I have some big projects I’m eager to load into this puppy because I can already see how it will help them along.
I’ll keep going and report back later.