So this was annoying.
I’ve had some internet frustrations of late, but last night my email stopped working altogether. I grumbled, but forgot about it, thinking it would clear up overnight. It didn’t. When I finally had a chance to phone and get the scoop today, I couldn’t believe what I was told.
I’ve been with a small local internet provider since I first got email–I’m guessing since about 1992-ish back when dial-up was the big new deal. When highspeed came along, the company piggybacked their service onto Big Conglomerate’s equipment, but still provided their individual, personal service. I supported them because they’re local and good to me.
Unfortunately, Big Conglomerate, without explanation or consultation, changed their billing policy, wanting Small Independent to pay several months in advance. Small Independent bills people like me monthly. I sense a cash flow problem here.
So last night Big Conglomerate pulled the plug on Small Independent’s customers, including me. The only recourse my trusty provider had was to throw in the towel and tell their customers to go sign up with Conglomerate. Which, unfortunately, I had to do if I wanted my email messages anytime soon.
I had to hold on the phone for forty-five minutes to get assistance from Big Conglomerate. This is why I never used them.
This whole thing feels like a highjacking, and I’m peeved.